Normal estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
Your order has not arrived by the expected date? Here is what to do next.
1. Confirm that the shipping address you provided was correct.
2. Get in touch with your local post office to try and locate the lost order.
3. Once you confirm that the shipping address was correct, and the post office can’t locate the package, submit a problem report. All claims must be submitted to us no later than 2 weeks after the estimated delivery date.
Once our customer support team receives your report and confirms all the details, we’ll cover the costs of reprinting and shipping a replacement order for you.
Order shown as delivered:
If tracking information states your order was delivered, we are not responsible for the missing order at that point. There is a possibility that your package may have been stolen.
To lessen your chances of being a victim of package thieves (a.k.a. porch pirates), use your neighbor’s or work address if you won’t be at home for the delivery.